ORDERING INFORMATION Children's Rack offers safe and secure online ordering supported by Yahoo!Store. We have earned a top rating from Yahoo! Store based on excellent ratings given by our new and returning customers. Please click here to read messages from our customers. To order online, simply select the item and click the "place in bag" button. You can check out immediately or continue shopping and add more items in the bag. At check out, fill out all information including credit card numbers. We accept all credit cards. If you would like to pay by check, money order, or paypal, please email us at order@childrensrack.com for further instructions (Please understand that we will have to wait until all checks/paypal transactions clear before we can ship your order). We provide gift wrapping service for US$3.50, including a gift card with your personalized message. Please note that Gift Wrap option is not available for shoes orders. LOWEST PRICE GUARANTEE We guarantee all our items to have the lowest price. If you find the same item in-stock in another online store at a lower price, please send us an email at customerservice@childrensrack.com with the information/link to the store offering the lower price. We will refund you 15% of the difference! This offer is valid for 15 days after your order is placed. ORDER CONFIRMATION You will receive order acknowledgment from us immediately after your order is submitted to us. You will be notified through email within 24 hours if we cannot fill your orders. For orders submitted on Saturday/Sunday, order status will be sent the next business day. SHIPPING We ship your order via U.S. Postal Service (USPS), UPS or Fedex. Shipments should arrive within three to seven business days. Please allow one to two business day(s) for order processing. For international order, order processing and shipping will take approximately two weeks (fourteen business days). Should you have questions, please e-mail us at order@childrensrack.com If you need rush shipping or if you have a special request for a different shipping company, please contact us at order@childrensrack.com. RETURN POLICY Children's Rack offers 100% satisfaction guarantee. If for any reason, you are not satisfied with your purchase, you can simply send the item(s) back to us within 30 days of purchase for an exchange or for a full refund of the price of the item(s). Please contact us at returns@childrensrack.com to obtain a return authorization number and return instructions, prior to sending the item(s). We do require items returned in original condition. PRIVACY POLICY Children's Rack will not sell customers' information to other companies under any circumstances. Your information will be used solely for the purpose of processing your orders. If you would like to receive information on clearances or other events, please join our e-mail distribution list. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Children's Rack 3063 Silva Wy. San Ramon, CA 94582 info@childrensrack.com